If you are using the Microsoft Hotmail account to manage your work, certainly you would never want that you lose access to your account. But, because of many reasons users loses their account access many times. Some of the reasons because of which you may lose the access of your account are:
- You have forgotten the password of your account
- Your account has been hacked and hacker has changed the password
- You have accidentally deleted your account
- Your account has been deleted by the hacker.
Nevertheless, whatever the case is you will always be able to regain the access of your account if you wish to have. Here, we are guiding you the way to retrieve your account in all the above mentioned cases.
You have forgotten the password of your account
- Step 1
If you forget the password of your account and want to retrieve it, then either click on the option ‘Forget password’ present at login page of Hotmail or open the password reset page using the URL https://account.live.com/resetpassword.aspx.
When you will click on the forget password page option, or the login page of Hotmail, the page itself will assist you how to change the password of your account. However, the step by step process for the same is. Open the login page and you will get a blank, where you need to enter your email ID. After entering the email ID click on the next button.
- Step 2
In this step the Hotmail will ask you to choose the option to receive the password reset details. If you have your active contact number registered with Hotmail, then you can choose the option ‘Text”. On the other hand, if you have mentioned your email ID for the account recovery, then choose the option ’email’. If you will choose the option ‘Text’, the Hotmail will send you a verification code on your contact number, which you need to, enter in the desktop and follow the further instructions. And if you will choose the option ‘Email’ to receive password regeneration details, then Hotmail will send a link on your registered email which you can open “create a new password” for your account. Once the password for your account is regenerated, you can use the same to login to your account.
To create password, click on the URL sent by mail and a new page will open, where you need to enter the new password that you want to create. Reconfirm the password. And this will be your new password for the account.
You will not be allowed to make the same password that you have forgotten, when you will create a new password for your account either through email or via your contact number.
Your account has been hacked and the hacker has changed the password
Hacking has become very common these days. If you think you are a simple person and your account will not be hacked, then you are absolutely wrong. For hackers every account has something to take. So, if you are unable to login to your account using the same login credentials that you use on a regular basis and you have not changed the details, then it is very certain that hackers have hacked your account and your account password has been changed. In this situation, it is very important that you take the help of Hotmail support team inform them about the hacking incident.
Meanwhile, it is important that you change the password of your account as early as possible. To change the account you can follow the above mentioned steps. And with the new password you can access your account. When it comes to selecting the reason why you want to change the password of your account, do chose the option ‘Other’ or “Account hacked”. This will help Hotmail to take action against the hackers and make their security and privacy for more stringent.
You have accidentally deleted your account
In case you have deleted your account or someone else has deleted your account, unintentionally, then also you can retrieve the access of your Hotmail account. However, in this situation you have to act really fast. You would be able to retain your account only if not Hotmail did not allot the same email address to any other user in the meantime. To retrieve your account, all you have to do is
- Step 1
Open the login page of personal account and take on the option ‘Can’t access my account’. On the login page you can easily see this option. If it is not, then you can search the option in your browser.
- Step 2
When you will select the option ‘Can’t access my account’ a new page will open with some more options to choose. Here, you need to choose the option ‘Forget my password’.
- Step 3
A new page will open asking you to enter the email address that has been blocked deleted. Enter the email address that has got deleted accidentally. On the same page, you will get a captcha to enter, enter the captcha carefully as it is case sensitive.
If you are unable to understand the captcha, you can click on the request to change the characters. Hotmail will change the characters. Moreover, it also gives you the option of audio. So, if you fail to enter captcha correctly, click on the audio button to listen to the captcha and then enter it.
After successfully entering the details, click on the next button.
- Step 4
Here, tap on the option ‘I can’t use any of these options’ and then click on the Next button.
- Step 5
Now enter the alternate email address that you registered with Hotmail while creating the account, and then follow the instructions.
- Step 6
A new page will open asking you to fill some more details. This is the account info page, so enter all the detail asked here and then click on the submit button. Now, you can access your account with the new password.
If it has been too long you have lost your account access, then there will be not lose your data.
Your account has been deleted by the hacker
In case the account has been deleted by the hacker, then also you have to follow the same above mentioned steps to retrieve access to your account.
So, this is the way you can regain the access of your account and login to your Hotmail account. Though, the process many seem long and difficult to you, but in real it is not. By following the mentioned steps, you would be able to recreate the account password within no time.
The other reasons for losing the account access are
- You have been inactive with the account for a long period of time. Hotmail and any other mailing application auto delete the account, if it is not active for more than a year. If your account access has lost because of this reason, then you won’t be able to login to your account. So, login to account at least once in a month.
- Hotmail has some privacy and security rules. If someone breaks those rules, Hotmail block that user and blacklist it. The blacklisted account is also the one that could not be retrieved. To check those rules, it is important that you read the terms and conditions of Hotmail, which it sends at the time when you create your account.